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SHIPPING & RETURNS

SHIPPING POLICY

💌 Shipping Policy

We know you’re excited to receive your order (and we’re just as excited to send it your way!). Here’s how we make sure it gets to you safe and sound.

 

📍 Where We Ship

We currently deliver Australia-wide—from big cities to cozy country towns. We’re not shipping internationally just yet, but it’s something we’re hoping to offer in the future!

 

⏱ Estimated Delivery Times

Once your order’s packed and ready to go, here’s when you can expect it:

  • Standard Shipping: usually 3–7 business days

  • Express Shipping: usually 1–3 business days

These are estimates, and sometimes things can take a little longer depending on your location, the time of year, or unexpected delays (hello, wild weather and public holidays!).

 

📦 Order Processing

We ship Monday to Friday (excluding public holidays). If you place your order before 12 PM AEST on a business day, we’ll usually get it out that same day. If it’s after hours, no worries—it’ll be sent out the next business day.

 

💌 Shipping Costs

Shipping costs depend on what you’re ordering and where it’s going. You’ll see the final shipping price at checkout—no surprises here.

 

✨ Order Tracking

As soon as your order leaves our hands, you’ll get an email with a tracking link so you can follow it every step of the way. If you haven’t received tracking info within 2 business days, feel free to get in touch (details below).

 

⛅ Delays Happen

We always do our best to get your goodies to you on time, but sometimes delays are out of our hands. If your order’s taking longer than expected, don’t stress—we’re here to help and will do everything we can to sort it out quickly.

 

💔 Lost or Damaged Parcels

If your order goes missing or arrives looking a little worse for wear, please let us know right away. Keep any packaging or damaged items—it helps us follow up with the courier and make it right for you.

 

✏️ Double-Check Your Info

Before you complete your order, make sure your shipping details are all correct. We can’t take responsibility for delays or missing parcels if the address entered isn’t accurate.

 

💕 Let’s Chat

Have a question about your order? We’re always happy to help. Just reach out and we’ll get back to you as soon as we can:

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Thanks so much for supporting our small business—it truly means the world to us!

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With love and gratitude,

The Simply Flakes Team 💛

RETURN & EXCHANGE POLICY

🌟 Our Return & Refund Policy – No Worries, Just Smiles! 🌟

Hi there! We're thrilled you chose us and want you to be delighted with your purchase. But if something’s not quite right, don't stress – we’ve got you covered!

 

✅ Your Rights Under Australian Consumer Law

Under Australian Consumer Law, you’re entitled to a remedy if your purchase:

  • Has a major problem (e.g., unsafe, significantly different from description, or doesn’t do what it’s supposed to).

  • Is faulty or defective.

  • Doesn't meet the consumer guarantees .

In such cases, you can choose a:

  • Refund

  • Replacement

 

💖 Change of Mind? We’re Here to Help!

We understand that sometimes things just don’t work out. If you change your mind, we’re happy to offer:

  • Store credit or exchange (conditions apply*).

To be eligible:

  • Return within 14 days of receiving your order.

  • Item must be unused, in original condition, with tags and packaging intact.

*Please note: For hygiene reasons, we can't accept returns on any opened products unless faulty.

 

📦 How to Return an Item

  1. Contact us at simplyflakes@bakersconcept.com.au within 14 days of receiving your order.

  2. We’ll provide you with return instructions.

  3. Send the item back to us using a trackable shipping service.

  4. Once we receive the item, we’ll process your refund or exchange promptly.

 

💌 Need Assistance?

We're here to help! If you have any questions or need further assistance, please reach out to us at simplyflakes@bakersconcept.com.au. We're committed to ensuring your experience is as smooth and delightful as possible.

 

With love and gratitude,
The Simply Flakes Team 💛

 

*This policy does not replace or exclude any rights that apply to you under Australian Consumer Law. For more information, visit the Australian Competition and Consumer Commission

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